Shipping policy

Made to order
Every OYÁTE item is made to order by our print-on-demand production provider after you place your order, so please allow extra time before your order ships. Orders are reviewed and sent to production within 1–5 business days of purchase, and production usually takes another 2–7 business days. Embroidered items (hats and beanies) and busy seasons such as holidays can take a little longer.

Shipping rates
Shipping is calculated at checkout based on your items, their weight and where they are going. You will see the exact cost before you pay. For example, Standard Delivery within the United States currently starts at $4.95 for a single tee. Heavier items such as hoodies and crewnecks cost more to ship. Items in one order may be made and shipped from different production facilities, so your order may arrive in more than one package, and each package's shipping is included in the total shown at checkout.

Delivery times
After production, United States orders ship by Standard Delivery. The delivery estimate for your items is shown at checkout; it is currently 4–10 business days for most items and 8–13 business days for hoodies. International delivery times vary by destination and are typically 10–30 business days. All delivery times are estimates and are not guaranteed.

Where we ship
We ship to the United States and to the international destinations offered at checkout. If your country is not listed at checkout, we are not able to ship there yet.

Customs, duties and taxes
International orders may be charged import duties, taxes or customs fees by the destination country. These charges are not included in our prices or shipping costs and are the responsibility of the recipient.

Order tracking
When your order ships, you will receive an email with tracking information. Tracking can take a few business days to update after the label is created.

Address changes and cancellations
Please check your shipping address carefully before placing your order. If you need to change your address or cancel, email us as soon as possible. We can only make changes before production begins. Orders returned because of an incorrect or incomplete address may need to be reshipped at the customer's cost.

Lost or delayed packages
If your order has not arrived within 30 days of shipping (United States) or 45 days (international), contact us within one week after that period with your order number. We will work with the carrier and our production provider to find your package or send a replacement or refund where eligible.

Damaged, misprinted or wrong items
See our Refund Policy for how to report a problem with your order.

Contact
Questions about shipping? Email us at support@oyate.store or visit https://oyate.madebyazure.com.