Refund policy
Made to order: no returns or exchanges
Every OYÁTE item is made to order just for you after you place your order. Because of this, we do not accept returns or exchanges and do not offer refunds, including for change of mind, wrong size or wrong color. Please check the size chart and your order details carefully before you buy.
Items damaged in shipping
If your item arrives damaged in shipping, we will replace it or refund it. To report damage, email us within 30 days of delivery at azureblue7799@gmail.com with your order number and a clear photo showing the damage (and the package, if possible). You do not need to send the item back.
Refunds
If a refund is approved for a damaged item, it will be issued to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it.
Cancellations
If you need to cancel, email us as soon as possible. We can only cancel orders before production begins.
Your legal rights
Nothing in this policy limits any rights you may have under the laws that apply to you.
Contact
Questions? Email us at azureblue7799@gmail.com or visit https://oyate.madebyazure.com.